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Sony executives bowed in apology Sunday for a security breach in the company's PlayStation Network that caused the loss of personal data of some 77 million accounts on the online service.
"We deeply apologize for the inconvenience we have caused," said Kazuo Hirai, chief of Sony Corp.'s PlayStation video game unit, who was among the three executives who bowed for several seconds at the company's Tokyo headquarters in the traditional style of a Japanese apology.
Hirai said parts of the service would be back this week and that the company would beef up security measures. But he and other executives acknowledged that not enough had been done in security precautions, and promised that the company's network services were under a basic review to prevent a recurrence.
Hirai said the FBI and other authorities had been contacted to start an investigation into what the company called "a criminal cyber attack" on Sony's data center in San Diego, California.
Sony said account information, including names, birth dates, email addresses and log-in information, was compromised for players using its PlayStation Network. Hirai asked all users to change their passwords.
Hirai reiterated what the company said last week - that even though it had no direct evidence the data were even taken, it cannot rule out the possibility.
He said data from 10 million credit cards were believed to be involved, and that Sony still does not know whether information was stolen.
Hirai said Sony suspected it was under attack by hackers starting April 17.
According to Sony, of the 77 million PlayStation Network accounts, about 36 million are in the U.S. and elsewhere in the Americas, while 32 million are in Europe and 9 million in Asia, mostly in Japan.
He said the service was shut down to prevent damage, and that time was needed to find out what had happened and who was responsible.
U.S. lawmakers have sent a letter to Hirai demanding answers by May 6 about the security breach and Sony's response.
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